Concierge
Concierge support, handled by text.
Aegis concierge support is the coordination layer around membership: verification, scheduling, documentation, and a single thread you can return to. It is administrative and educational support — not medical care.
How it works
01
Verified phone identity
Your membership is tied to a phone number you verify with a 6-digit code. Every message you receive from Aegis reaches the same verified line, so there is no ambiguity about who you are talking to.
02
Text-first scheduling
Once your education and questionnaire are complete and your membership is active, Aegis scheduling proposes appointment times by text. You confirm one by replying or from your member area.
03
One point of contact
Questions about documentation, records, or your membership go to the same thread. Staff see your member ID, education status, and history, so you are not repeating yourself.
04
Records that follow you
Signed completions, questionnaire responses, and appointment history live in your member area. You can review what you certified and when at any time.
Who concierge support is for
Members of the Weight Management Membership across the El Paso–Las Cruces Borderland region. Coverage is service-area based, so coordination happens by text rather than at a walk-in counter — see El Paso and Las Cruces for regional detail, or read the wellness framework behind the program.